General Terms and Appointment Policies
At Épilation L'Élégance

This Consent Form for Treatment is intended to obtain your informed consent to confirm your appointment at our clinic, Épilation L'Élégance.

GENERAL TERMS :

1. A non-refundable deposit of 30% of the total service amount is required to confirm all appointments. This amount will be deducted from the total treatment cost at your appointment.
2. 48-Hour Notice: If you need to reschedule or cancel your appointment, please inform us at least 48 hours in advance to avoid losing your 30% deposit. If the change is made less than 48 hours before the appointment, the deposit will be forfeited and non-refundable. A new deposit will be required to schedule a new appointment.
3. Repeated Cancellations or Rescheduling: If you cancel or reschedule your appointment twice in a row, even with 48 hours’ notice, you will lose your deposit and will need to pay a new deposit to book another appointment. Why? Out of respect for the time slot reserved for you at each appointment, which prevents us from serving other clients and results in a loss of revenue, and to maintain seriousness in our appointment scheduling process. 
4. Late Arrivals: If you arrive late for your appointment, we will do our best to accommodate you, but your treatment may be shortened to respect the following appointments. If you are more than 5 minutes late for a 15-minute appointment, or more than 10 minutes late for a 30-minute or longer appointment, we reserve the right to cancel your appointment, and your deposit will be forfeited.
5. No refunds will be issued for deposits or services already performed.
6. Appointment Confirmation: We will send you an appointment confirmation via email or SMS 72 hours before your appointment. Please confirm your attendance.
7. Service Changes: If you wish to change the reserved service, please inform us at least 48 hours in advance. We will do our best to accommodate your request while minimizing disruptions to other clients. Please note that in some cases, last-minute service changes may not be possible due to prior scheduling. 
8. Contact Information: You are responsible for ensuring that your contact information (email, phone number) is up to date to receive appointment confirmations and reminders.
9. Respect: We are committed to providing a respectful and professional environment for all our clients. We expect the same courtesy from our clients. Any inappropriate behavior may result in the cancellation of the appointment without a refund.
10. In case of illness or emergency, please contact us as soon as possible. Medical proof will be required to reschedule your appointment without additional charges. Without this proof, the usual cancellation policy applies.
11. Mandatory Consultation and Client Form (Health Form): New clients must complete a client form (health form) before their first appointment to ensure safety and well-being during the treatment. A consultation may be strongly recommended or even mandatory depending on the service to assess your individual needs and recommend the most appropriate treatment.
12. Center's Cancellation and/or Rescheduling Policy: In the event of extreme weather conditions, technical issues or defective equipment, illness or unexpected staff absence, public health or hygiene concerns, or scheduled maintenance, the center reserves the right to cancel or reschedule appointments. Clients will be notified as soon as possible by phone, email, or SMS. They will be given priority to reschedule their appointment to a convenient date and time, without losing their deposit. If rescheduling is not possible or suitable, the deposit will be fully refunded. The center is committed to clear and effective communication to minimize inconvenience and maintain a trusting relationship.
13. Client Responsibilities: It is the client's responsibility to read and understand the policy before booking an appointment. By booking an appointment, clients agree to the established terms and policies, including deposit, cancellation, and rescheduling conditions. Clients must ensure that their contact information (email, phone number) is up to date to receive appointment confirmations and reminders.
14. Our prices are subject to change without notice. However, we strive to inform our clients in advance when possible.

LASER HAIR REMOVAL TERMS:

1. The total amount per session is due at each appointment. To ensure continuity of your treatment at the agreed rates until the expiration date, please make sure to schedule your next appointment within the required timeframe.
2. If, after a period of 12 weeks following your last appointment, you have not scheduled your next appointment, your treatment will be considered complete, and your file will be classified as inactive without notice. As a result, you will lose the rate, promotions, and initial pricing agreement in effect. Prices for any subsequent treatment may be subject to change without notice.
3. Any changes to the treated areas will terminate the pricing agreement. A new request must be made for the current areas.
4. After the expiration of the rate, prices may be subject to change.
5. Clients receive multi-zone discounts on regular laser hair removal prices based on the number of areas treated simultaneously.
6. If the treated areas are not all completed at the same time, the multi-zone discount will be adjusted based on the number of areas actually treated.
7. Multi-zone discounts do not apply to current promotions or special offers. They are exclusively reserved for regular prices.
8. Our monthly promotions are exclusively reserved for new clients or for new areas with existing clients. If the promotion concerns an area you have already treated or regularly treat, unfortunately, you will not be eligible for this special offer.